Privacy Policy

Privacy Policy & Data Protection

At Manka Jewelry, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or contact us.

Last updated: February 2026

Trust & Compliance Overview

Secure Transactions

We use secure checkout and trusted payment providers to help protect customer payment and order information.

User Control

Customers can contact us to update, correct, or request deletion of their personal information where applicable.

Data Retention

We keep customer and order information only as long as needed for order processing, legal, tax, accounting, support, and business purposes.

Privacy Standards

We aim to handle customer data responsibly and in line with applicable UAE privacy and data protection requirements.

Information We Collect

When you use our website, place an order, or contact us, we may collect the following information:

  • Full name

  • Phone number

  • Email address

  • Shipping address

  • Billing address, if applicable

  • Order details

  • Payment confirmation details

  • Product preferences

  • Customer support messages

  • Delivery notes

  • Website usage data

  • Device, browser, and IP address information

  • Marketing communication preferences

Payment card details are processed securely by third-party payment providers. We do not store complete card details on our website.

How We Use Your Information

We use customer information for the following purposes:

Order Processing

To confirm orders, process payments, prepare products, and complete delivery.

Delivery Support

To share delivery details with courier or delivery partners and contact customers regarding order updates.

Customer Support

To respond to questions, complaints, refund requests, return requests, warranty requests, and general support messages.

Website Improvement

To understand website performance, improve user experience, fix technical issues, and improve product pages.

Marketing Communication

To send promotional messages, offers, or updates where allowed or where the customer has provided consent.

Customers may unsubscribe or opt out of marketing communication where applicable.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve browsing experience, analyze website performance, and support marketing activities.

Cookies may be used for:

  • Website functionality

  • Cart and checkout experience

  • Analytics

  • Security

  • Marketing and advertising

  • Remembering customer preferences

Customers can manage cookies through their browser settings. Disabling cookies may affect some website features.

Analytics & Advertising Tools

We may use analytics and advertising tools such as Google Analytics, Google Ads, Meta Pixel, or similar platforms.

These tools may collect information such as:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Products viewed

  • Cart activity

  • Purchase activity

  • Website interaction data

This information may be used to measure website performance, improve advertising, and show relevant ads.

Meta Pixel Disclosure

Our website may use Meta Pixel or similar advertising technologies.

Meta Pixel may collect website activity data and share it with Meta to help us measure ads, build audiences, and show relevant ads on Facebook, Instagram, and other Meta platforms.

Customers can manage ad preferences through their Meta account settings.

Sharing of Information

We may share necessary customer information with trusted third parties only when required to provide our services.

This may include:

  • Payment providers

  • Delivery/courier partners

  • Website hosting providers

  • Shopify and related service providers

  • Analytics and advertising platforms

  • Customer support tools

  • Legal, tax, or regulatory authorities where required

We do not sell customer personal information.

Data Retention

We may retain customer data for the following purposes:

  • Order and invoice records

  • Delivery records

  • Tax and accounting requirements

  • Customer support history

  • Warranty or return records

  • Fraud prevention and security

  • Legal or regulatory compliance

Financial and transaction records may be retained as required by applicable UAE tax and accounting rules.

Marketing consent records may be kept until the customer withdraws consent or unsubscribes.

Data Security

We take reasonable steps to protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include:

  • Secure checkout

  • SSL/TLS encryption

  • Restricted access to order information

  • Trusted third-party payment processors

  • Secure Shopify platform infrastructure

No online system is 100% secure, so customers should also protect their account details and avoid sharing sensitive information through unsecured channels.

Customer Rights

Where applicable, customers may request to:

  • Access their personal information

  • Correct inaccurate information

  • Update contact details

  • Request deletion of personal information

  • Withdraw marketing consent

  • Ask questions about how their data is used

Some information may need to be retained for legal, accounting, tax, fraud prevention, or order-related purposes.

Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children.

If a parent or guardian believes that a child has provided personal information, they may contact us to request review or deletion where applicable.

Third-Party Links

Our website may contain links to third-party websites, payment providers, social media platforms, or delivery services.

We are not responsible for the privacy practices, content, or security of third-party websites. Customers should review the privacy policies of those third parties separately.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated date. Continued use of the website after updates means you accept the revised Privacy Policy.

Privacy Support

For privacy questions, data requests, or concerns, contact us:

Phone / WhatsApp: +971 55 450 8559
Email: mankajewels.ae@gmail.com

Address:
Alyarmook, Sharjah
Building No. 05
Flat No. 03
United Arab Emirates