Terms & Conditions

Terms & Conditions

These Terms & Conditions explain the rules for using the Manka Jewelry website and purchasing products from our store.

Last updated: February 2026
Effective immediately

Key Terms Summary

Legal Agreement

By using our website or placing an order, you agree to these Terms & Conditions.

Delivery

We deliver across the United Arab Emirates.

Shipping

AED 15 delivery applies to orders below AED 150. Free delivery is available on orders above AED 150.

Returns

Eligible unused and unworn items may be returned within 7 days of delivery.

Support

Phone / WhatsApp: +971 55 450 8559
Email: mankajewels.ae@gmail.com

1. Introduction and Acceptance of Terms

Welcome to Manka Jewelry. These Terms & Conditions apply to your use of our website, products, and services.

By accessing our website, browsing products, placing an order, or using our services, you confirm that you have read, understood, and agreed to these Terms & Conditions, our Privacy Policy, Shipping Policy, Return & Refund Policy, and Warranty Policy.

If you do not agree with these terms, please do not use our website or purchase from our store.

2. Business Information

Manka Jewelry is a UAE-based online jewelry store offering jewelry products including rings, bracelets, premium sets, and 925 sterling silver pieces.

For customer support, you can contact us at:

Phone / WhatsApp: +971 55 450 8559
Email: mankajewels.ae@gmail.com
Service Area: United Arab Emirates

Address:
Alyarmook, Sharjah
Building No. 05
Flat No. 03
United Arab Emirates

3. Products and Product Information

We aim to display product names, images, descriptions, prices, materials, sizes, and availability as accurately as possible.

However, slight variations may occur due to:

  • Screen display settings

  • Lighting during photography

  • Product finishing

  • Handmade or design variations

  • Natural appearance of stones or materials

Product images are for reference, and actual product appearance may vary slightly.

4. Pricing and Currency

All prices are shown in United Arab Emirates Dirham (AED).

Prices may change without prior notice due to promotions, stock changes, supplier pricing, or website updates.

We reserve the right to correct pricing errors and cancel orders affected by incorrect pricing.

5. Orders and Order Acceptance

Placing an order does not automatically mean the order is accepted.

We reserve the right to cancel or refuse an order due to:

  • Product unavailability

  • Incorrect pricing

  • Incorrect customer details

  • Payment issues

  • Suspected fraudulent activity

  • Delivery limitations

Once your order is confirmed, you may receive order details by email, SMS, WhatsApp, or through checkout confirmation.

6. Payment Terms

We accept payment methods shown at checkout.

Cash on Delivery may be available where shown at checkout.

Card on Delivery via POS machine may be available on request, subject to confirmation.

Only payment methods that appear at checkout are considered active payment options.

7. Shipping and Delivery

We deliver across the United Arab Emirates.

Shipping terms:

  • AED 15 delivery applies to orders below AED 150

  • Free delivery is available on orders above AED 150

  • Estimated delivery time is 3–5 business days

Delivery may be delayed due to:

  • Incorrect delivery details

  • Recipient unavailability

  • Public holidays

  • Courier delays

  • High-demand periods

  • Weather or circumstances beyond our control

Customers are responsible for providing accurate name, phone number, and delivery address.

For full shipping details, please refer to our Shipping Policy.

8. Returns, Exchanges, and Refunds

Eligible items may be returned within 7 days from the date of delivery.

To qualify for return, the item must be:

  • Unused

  • Unworn

  • Undamaged

  • In original packaging

Damaged, defective, or incorrect items must be reported within 48 hours of delivery with clear photos.

Approved refunds are usually processed within 5–10 business days after inspection and approval.

Return shipping charges may apply unless the item received was damaged, defective, or incorrect.

For full details, please refer to our Return & Refund Policy.

9. Warranty

Selected products may include warranty coverage where clearly mentioned on the product page.

Warranty covers manufacturing defects only.

Warranty does not cover:

  • Water damage

  • Perfume or chemical damage

  • Sweat damage

  • Scratches

  • Normal wear and tear

  • Accidental damage

  • Misuse

  • Loss or theft

For full details, please refer to our Warranty Policy.

10. Promotions, Discounts, and Offers

Promotions, coupons, discounts, or special offers may be available for a limited time.

Promotional terms:

  • Offers may expire without prior notice

  • Discounts may not be combined unless clearly stated

  • Some offers may require a minimum order value

  • Offers may apply only to selected products

  • Manka Jewelry reserves the right to cancel or modify promotions at any time

11. Customer Responsibilities

Customers agree to:

  • Provide accurate order information

  • Provide correct delivery address and phone number

  • Check product details before placing an order

  • Respond to delivery communication when required

  • Use the website only for lawful purposes

Manka Jewelry is not responsible for failed delivery caused by incorrect or incomplete customer information.

12. Prohibited Use

You may not use our website for:

  • Fraudulent activity

  • False orders

  • Unauthorized access attempts

  • Copying website content without permission

  • Reselling products without approval

  • Misusing payment or checkout systems

  • Any activity that disrupts website operations

We reserve the right to cancel orders, restrict access, or take action where misuse is suspected.

13. Intellectual Property

All website content, including text, images, logos, product descriptions, graphics, and layout, belongs to Manka Jewelry or its respective owners.

You may not copy, reproduce, modify, distribute, or use our website content for commercial purposes without written permission.

14. Privacy and Data Protection

Your privacy is important to us.

We collect and use customer information to process orders, deliver products, provide support, and improve our services.

For full details, please refer to our Privacy Policy.

15. Limitation of Liability

Manka Jewelry is not responsible for indirect, incidental, or consequential losses related to website use, delayed delivery, product misuse, or customer-provided incorrect information.

Our liability, where applicable, is limited to the value of the product purchased.

16. Force Majeure

We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including:

  • Natural disasters

  • Courier delays

  • Government restrictions

  • Public holidays

  • Technical issues

  • Supplier delays

  • Weather conditions

  • Other unavoidable circumstances

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be posted on this page with an updated date.

Continued use of the website after changes means you accept the updated terms.

18. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates.

Any disputes shall be handled according to applicable UAE laws and courts.

19. Contact Information

For questions about these Terms & Conditions, contact us:

Phone / WhatsApp: +971 55 450 8559
Email: mankajewels.ae@gmail.com
Service Area: United Arab Emirates

Address:
Alyarmook, Sharjah
Building No. 05
Flat No. 03
United Arab Emirates